What should I do if I have a complaint
FAQ - ABOUT INTELLICHOICE
The mortgage brokers at Intellichoice are committed to providing you with the best possible level of financial advice and service. As part of that commitment, we are focused upon maintaining high levels of client satisfaction by providing efficient and accessible systems for resolving any client complaint.

If you have any complaint about the financial or home loan service provided to you, you should take the following steps:

• Contact Intellichoice and inform your mortgage broker about your complaint
• If you do not get a satisfactory outcome after 45 days, you have the right to lodge a complaint to the Financial Industry Complaints Service (FICS). Please download a FICS Complaint Form from www.fics.asn.au and complete it according to the instructions and the information outlined in the document Important Information About Lodging a Complaint. You can contact FICS on 1300 780 808 if you need help completing the form or require any other assistance. The completed FICS Complaint Form and copies of any supporting documents, including details of how the amount of your claim has been calculated can be mailed to:

Financial Industry Complaints Service
PO Box 579
Collins Street West
Melbourne VIC 8007

Please note that this form cannot be lodged with the FICS electronically.
Last Updated ( Monday, 12 April 2010 13:44 )
 

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